Lute Riley Honda
Has unethical sales practices and threatens you if you don't buy

My girlfriend and myself went to Lute Riley Honda in Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I had to sign an agreement that stated that if the both of us agreed upon a price, I would purchase the car. I told him I really didn't see the need to sign this agreement but he said if I didn't, he could not show us any cars.

I reluctantly signed the agreement. I found a car I liked and we started negotiations on the price. He kept pulling the old routine of going back to the manager when I made counter-offer to their final price. I was getting tired of this and finally when it became apparent we would not agree on price, we got up to leave.

As we were walking out, I saw the salesman speaking to his manager who I later found out was Troy Woods. As we walked outside, Troy Woods came after us. It was night time and we had just stepped out of the building and he followed us outside. He walked toward us in a threatening manner and he started talking to me in a very loud voice, angry voice.

He said I had signed an agreement to purchase a car and now I was backing out of our agreement. I told him that we had not agreed upon a price so I was not bound to buy anything. He stared yelling at me, telling me my word was no good and generally doing his best to harass us and embarrass me in front of my girlfriend, which I think was his main intention.

I could not believe someone that represented a company would act in this threatening, harassing manner. As you could imagine, I was very angry. The next day I sent a letter to Lute Riley Honda about what had happened. They responded to my letter just basically defending his behavior.

I would advise anyone looking to purchase a car to avoid this place unless you want to be forced to sign an agreement and then verbally harassed and embarrassed if you don't purchase a car. I have never heard of a car dealership pulling this kind of unethical sales tactic.

Company: Lute Riley Honda
Country: USA
State: Texas
City: Richardson
Address: 1331 North Central Expressway
Phone: 9722381700

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