Terry Lee Honda
New dealer with same old service department tricks

Stopped by this newly opened Honda dealership, Terry Lee Honda, which is a nice facility that had promised a new way of doing business in local announcements. Took my Honda in for tire service after I spotted a screw head showing on the surface of my tread.

The Terry Lee service advisor told me the screw had penetrated all the way through and they had a "special" plug they used to repair such a puncture and the charge would be $50. This seemed high to me so I left and went to the local tire retailer just down the street. They told me if the screw was all the way through, the charge to repair would be $24. After they looked at it, they discovered that it was only the head of the screw stuck between the treads with only about 1/8" of length below the head and there was no puncture at all. Charge: None.

Obviously, the Terry Lee people did not look carefully at the tire and even if they had, the $50 was double the normal charge for such a repair. This is enough for me. Terry Lee is a Honda minority dealership and I hoped as such he would present a different approach, but it is clear to me this service department is on the lookout for gullible women who might be fooled with the usual tricks found in this kind of business.

I think they saw a woman who they automatically thought would be an easy mark. I would advise other women to approach this service department with caution.

Company: Terry Lee Honda
Country: USA
State: Indiana
City: Avon
Address: U. S. Highway 36
Phone: 8883148643

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