Pep Boys
Service Dept. Is incredibly weak

Robinson Twp Pep Boys have an incredibly WEAK Service Dept. It took (4 hours) to perform a state inspection and oil change on a 2002 Pontiac (only 8,200 miles on vehicle) which passed with no repairs needed.

The vehicle sat (while the customer waited) for 2-1/2 hours before they took it into the shop. It then took 1-1/2 hours to inspect and change oil.

The customer had called for an appointment but was informed that was not necessary for inspection. Was told it would be ready in one hour when dropped car off.

Thank goodness a major repair wasn't needed. How long would that have taken?

Company: Pep Boys
Country: USA
State: Pennsylvania
City: Pittsburgh
Address: Robinson Twp

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