Everdrive
Complete disaster Failed to deliver and horrible follow up Cost me thousands

On 07Jan I ordered a wheel from everdive, I spoke with Tamara, she was very helpful and sent pictures to assure me that the wheel being shipped was the proper style. I needed the wheel as quick as possible, The vehicle is out of service without it. It cost extra to have it express shipped. After a few days I still have no wheel. 11Jan I speak to them again, They state that they did not ship due to damage, I also receive an email.

Dear Brian Sxxxx,
Thank you again for placing your order with EverDrive. We
have experienced an unanticipated delay in shipping your EverDrive Guaranteed Used Part. We remain committed to getting your part to you as quickly as possible. We will send you another Email as soon as your order ships. We
apologize for the inconvenience.

If you would like to speak to a service representative,
please call our Customer Care Center at 866-448-3904.
Part Order Number: 159242
Year: 2007
Make/Model: LINCOLN TOWN CAR
Part: WHEEL (ONE) 17X7 (ROAD WHEELS), 12 SPOKES
Phone Number: 904-314-9999

I Then speak with customer service again at which time they state they have located a second wheel, and are picking it up as we speak. Will call to confirm shipment. Next day no call. I call back and speak with a rep??? Who tells me that the second wheel is also damaged. He will follow up personally and will credit me for the full amount. As well as check some of his "personal resources" and call me tomorrow.

19 Jan Never received a call nor a credit. I call again, this time speaking with Joey and explain my situation. I also explain that I am considering filing this complaint and He responds " If that is what you have to do". I asked him if he understood the power of negative publicity and he again replied "if that is what you have to do". He did however tell me that he would follow up with accounting and that they would issue credit today.

When I originally spoke with Everdrive, I was confident because they told me that they supply parts to large retailers such as Pep Boys, and that they were the largest outlet for used parts in the world. I guess that I was nieve in thinking that this nice young lady was telling me the truth. And today when Joey had a rather arrogant attitude toward the writing of this report.

I would ask that all who read this article Do as I should have. Buy the part locally and pay a few extra dollars. Mom always said "you get what you pay for"

Company: Everdrive
Country: USA
State: Virginia
City: Richmond
Phone: 8664483904

  <     >