Conns
Duplicate Payment Scheduled Without Authorization, Refund Required Documentation

I received a collection call from Conn's on 12/24, I informed the individual calling that I would make my payment on 12/26 however she insisted that I make the payment on 12/24 because she really needed it to be posted on this date. I again informed her that I would make the payment on 12/26. She then made the statement that since they had my banking information on file that she could go ahead and set it up, again I told her no that I would make the payment on 12/26, after she became so persistent I hung up the phone. I made my payment on 12/26 as I stated that I would do to only find out that this customer service person who had called me, scheduled another payment which cleared my bank without authorization from me. Upon realizing that now two payments had cleared my bank to Conn's, I contacted them to only be put through all sorts of trouble to get the unauthorized payment refunded to me. I had to acquire a copy of the check, a copy of my bank statement and fax it to the business office, from which I was told that they would refund the unauthorized payment back to me in 14 days, in a paper check. Needless to say that I am upset and need for this individual who sent this duplicate payment through my bank to be fired. Conn's if you are in agreeance with your employees playing around with customers bank accounts, you are asking for some legal troubles.

Company: Conns
Country: USA
State: Texas
City: Fort Worth
Site: conns.com

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