Fidelity Warranty Services
Towing Claim Denied Because No Parts Were Replaced

My 2005 Jeep Grand Cherokee with 29,000 miles all of a sudden would not start in my garage. I had Platinum service contract to cover bumper to bumper. I had the vehicle towed and Jeep automotive dealer said the security system had locked and they reset the computer and could find nothing else wrong. My contract provided for towing. I filed a claim for $75.00 and it was denied because no parts were replaced. The company representative said towing would be included if car malfunctioned. It did not state a part needed to be replaced before they would pay. This company is a rip-off.

I then tried to cancel the contract and the company referred me to the dealer where I go the car. I called and cancelled the contract as about half is left on the contract. That was 6 weeks ago and to date I have received no reimbursement check. This company should be barred by the insurance commissioner from doing business —be very careful they just take your money and do not live up to the contract. No where in the contract does it say a part needs to be replaced.

Company: Fidelity Warranty Services
Country: USA
State: Florida
City: Deerfield Beach
Site: fidelitywarrantyservices.com

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