Pep Boys
Ripoff

These problems happen because customers dont give enough information to the mechanic? Give me a break. You cant even do a brake job correctly.

What more information do you need... I need new brakes... Well... You cant even get that right

After waiting 3 1/2 hours for a brake job (should take alot less time than that), i get home and smell a burning smell, the vehicle pulls to the left when braking, makes noise when brakes applied... And you retards left a tool in the engine compartment.

So I bring it back the next day and was told it would be first vehicle in that morning to get fixed... I pull in at 1:00 pm... And you guys are just taking the hub caps off and starting work... No phone call explaining any type of delay... AMAZING.

I take it home again... And I get noise still when braking. So I try calling... Ask for service. And no one answers... Repeatedly!!! You idiots dont know how to do a brake job. I understand that... BUT HOW ABOUT OPERATING A PHONE!!!

I bring it back in again after failed attempts to get them to answer a phone. Again they tell me... Itll be first one in... I dropped it off at 9am... And here I sit typing this letter at 2:20 PM

You guys know how to tie shoes? Or is that too complicated as well.

Too say you lost my future busniess is an understatement.

Company: Pep Boys
Country: USA
State: New Jersey
City: HOWELL
Address: RT. 9 HOWELL NEW JERSEY

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