Cross Country Van Lines
Scam and cheating
- 11-24-2008
- 14
My family and I are relocating from PA to Charlotte NC for work and I had limited funds so I used Nationwide Relocation Service, the biggest mistake ever. At first they were very accommodating at getting the correct information and there money. I was not informed, until 4pm the day of my pickup that Cross Country Van Lines was our movers.
They were six hrs late from estimated time of arrival of 12pm. They did not complete the packing till 2am Saturday morning. Furthermore, we packed ourselves and disassembled the furniture also. When the driver took stock of our furniture we were told that items, that were not frigle, need to be boxed and each box was $25.
Of course, with such a late pick up I had no way of contacting customer service so I was forced to make the decision of leaving items off the truck that could and should have gone with no issue. This was just dealing with the pick up.
The following morning, when I could talk to a customer service person, they of no help.in the contract with Nationwide they were to assist to resolve issues with the movers. What that did was put me on conference call with Ralph of Cross Country. There was no mediation it was an unresolved and frustrated conversation with Ralph.
All I was requesting was not to be charged for the boxes. This seemed to be an extremely huge request, which remains unresolved. Furthermore, when the weight came back the estimate that we were given was off by 3,000 lbs, going from 5474 to 8093. How is it possible for a 2bdrm apartment weight over 8,000lbs!
We have requested a reweigh, which after reading others here with this issue will not happen. They say you get what you pay for well we are paying a great deal and getting very little.
I would have to say that Nationwide is the one I blame for they contracted this company who has several complaint and is so problematic that they did not let me know they contracted them until the day of the pick up. Dishonest, dismayed, disgusted are a few words... I will be following this up with our experience with delivery.
Company: Cross Country Van Lines
Country: USA
Site: vanlines.com