Focus Van Lines - Nationwide Relocation Services
Ripoff Cost my company a 6 million contract due to taking days off for scheduled and re-scheduled delievery that still hasn't happened

Thursday the 15th of March I received one of 2 phone calls from Focus Van Lines wanting to up my move date by 2 days making pick up either the 20th or 21st. After not hearing anything by late saturday after noon I tried calling the company no answer.

Called Nationwide relocation services (who is responsible for hiring Focus Van Lines) and spoke with Joe in costomer service who informed me that Focus and changed the move date back to the original dates and would be there Monday morning 8-9am.

Monday 22nd - 11:00am NO movers NO phone call!

Call Focus no answer. Call Nationwide talk to costumer service they say will definatly be there within 30 mins.
3:00- Driver calls me is over 2 hours away will have to come Tuesday morning 8-9 am.

Tuesday 23- 11:00 Movers finally show up wanting to add charges for packing. Everything was already pack considering they were suppose to be there 2 days ago. After 5 Hours (why that long for what little I had I still dont understand) drivers leave.inform me that they are to go back to the weigh station and have the truck reweighed. Would receive a phone call 2-3 days later with weight info

26th Called for reweight no one knew anything driver didnt turn it in

Delivery date 29th -april 7th still no stuff

Company: Focus Van Lines - Nationwide Relocation Services
Country: USA
State: Texas
City: Dallas
Address: 3700 Dilido Road, Suite 205
Phone: 2143197100

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