AutoPartsWarehouse.com
Avoid them!

Avoid purchasing here at all costs! I searched the site for replacement fog light for my 2006 MB C350 sport. Their website had a part advertised as a "direct fit OE replacement" for this model. I ordered and the next day it arrived... Fantastic! Uh oh, I took the light out to the car and it was the wrong part. I called customer service to see if I could get the correct part, they told me this was the only one they had and they'd be issuing a full refund and put in "a supervisor request" for return shipping since it was their error. This was obviously just to get me off the phone as I got an email with a 20% restock fee deducted and was told to pay for shipping. We went back and forth on email several times and the "customer service" agents just asked for the same things over and over. I provided my VIN 3 time, photos of the parts not fitting, and repeated requests to have a supervisor contact me. I then called on the phone and was asked the same questions again, put on hold several times for 10 min or so and finally told BY A SUPERVISOR (!) they were denying my request because I SHOULDN'T HAVE RELIED ON THEIR MODEL NUMBER INFORMATION I somehow should have been able to tell from the photo that they had it incorrect! Since the photo is the part I received (even though it doesn't fit the car like the web site says it does) they think there is no mistake on their part and I should pay a restocking fee and return shipping! Unbelievable! Instead of thanking a customer for noting a discrepancy that could save them future customer service issues (they have yet to correct their site) they're only purpose appears to be to wear people down so they can collect some bucks even when they screw the customer. If you have ordered from this site and have a problem, don't waste more than one call to customer service, immediately dispute it with your credit card company as these guys are only wasting your time!

There are some other good summaries of nearly identical issues at stupidorjustignorant.com and beware: they also operated as US Auto Parts and they operate under several site names like partsbin.com and autopartswarehouse.com as well as some others.

Company: AutoPartsWarehouse.com
Country: USA
State: California
City: Carson
Site: autopartswarehouse.com

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