Mercury Insurance/Bill Smaldone
Mercury, lied to me about repairing my car, paying rental car and medical bills

On September 10, I was hit by a car that ran a red light. A police officer was turning eastbound on the corner of the accident and witnesses the accident. The other party was ticketed. I had my car towed to the dealership, the dealship then towed my car to a body shop.

This is my first accident so I wasn't prepared for what happened next.

I called my insurance company to report the accident.
The body shop said the other party insurance, Mercury will pay for all the damages. Bill Smalldone from Mercury insurance talked to me several times and told me don't worry about anything they will pay for the rental and car repair and any out of pocket medical expenses. He also left several messages
on my recorder to verify that they were paying medical and fixing my car (I still have the recorded messages).
Needless to say the car cost approx $12,000 to repair.
After 2 months at the body shop, Mercury says it is over their clients limit and pays nothing on the car. Nothing on my medical bills and I are stuck paying a car rental.
My insurance, Nationwide would only pay $9,000 because their policy reads they will pay for used parts only. If my insurance would have taken care of the repairs, they would require the body shop to only put used car parts on my car so therefore, they will only pay for used parts.

Mercury SUCKS!!! They deceived me in believing they would pay and not to worry about anything. I had pay approx. $3000 to get my car back for an accident that I did not cause.

Bill Smaldone from Mercury Insurance told me lies. Their client was ticketed for running a red light and paid the ticket. Mercury Insurance told me they were responsible for the expenses and let the body shop run up a bill and when the car was done, Mercury Insurance refused to pay!!!

Company: Mercury Insurance/Bill Smaldone
Country: USA
State: Florida
City: Clearwater
Address: Corporate Center 2, 13577 Feather Sound Dr, Suite 690
Phone: 80098760007036

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