Iberia Airlines
Stolen checked bag content

I flew from Atlanta - Miami - Madrid - Gran Canaria on 5/26/08. Upon arrival at the Atlanta airport, the AA agent (I flew on AA from ATLMIA) informed me that my bags (6 of them) would be checked all the way to my final destination in Las Palmas Gran Canaria on IB. When I arrived in LPA on 5/27/08, not one of my checked bags had made it in. As a result, I filed a lost baggage form with the IB agent. That night, I received a call from the local IB baggage office in LPA. The agent (I must say was extremely nice and helpful) informed me that IB had located 4-of-6 bags at the MIA airport. For some reason, AA did not transfer my bags to IB in the time required to make the conncections. He also added, that he would work with IB in MIA to locate the other 2 missing bags.

Again, that night, I received a second call telling me that the two additional bags were found. I was told that all the bags were enroute to MAD and they would arrive at LPA on IB834 on 5/28/08. On 5/28/08, I met IB834 MADLPA and in the process of getting my bags, I noticed that the largest piece I had checked seemed very flat. Upon further inspection, I noticed that the TSA approved lock was cut. Upon lifting the bag, I noticed that it seemed light. Once I opened the bag I noticed that about 80% of the content checked were missing.

Needless to say, I felt totally confused, humiliated and angry about the whole situation. The local LPA IB personnel seemed in disbilief and very apologetic. Because some the items taken were very personal (e.G. Underwear, electric shaver and socks) IB gave me a care kit to make due and provided phone and fax numbers for their main customer care office in Madrid. Currently, I've sent a fax to IB main office in Madrid Spain detailing all the missing items with corresponding value. I've yet to receive any responses but I'm hopeful the proper compensation can be made asap.

By the way, the IB Reservations agents have told me there is nothing they can do to help me in tracking my complain from the US. Basically, I must continue dealing with their main offices in Madrid which mean that I would have to pay for long distance calls. Please, I would appreciate hearing from anyone that may have experienced similar situations.

Company: Iberia Airlines
Country: USA
Site: iberia.com

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