Northwest Airlines
NWA would not make any effort contact the agent who handled the original booking

Called NWA for a bereavement fare. Agent quoted $419 and I booked the flight in good faith. Received email confirmation and fare listed was $728.

Confirmation #3REP3S.

Called NWA and after more than an hour on hold and talking to 4 different people including a supervisor I was told that the agent made an error and they would not offer me the lower fare. The only option was a slightly lower fare if I returned the following day or take a refund, take it or leave it.

NWA would not make any effort contact the agent who handled the original booking.

In following up with a travel agent I was able to find a slightly lower fare for the exact same itinerary, which NWA didn't take the time to check or offer me as an option.

Apparently, they think that people who have suffered a death in the family just won't notice this bait and switch tactic and the increased fare.

Company: Northwest Airlines
Country: USA
State: Ohio
City: Columbus
Site: nwa.com

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