AirTran
Baggage Extortion - Phony Baggage Fee

Airtran is EXTORTING customers at the airport with phony baggage measurements to make phony profits.

I just flew Airtran over Christmas from Phoenix to Atlanta. The Airtran employees at Phoenix were professional and friendly. They measured by bag at 59 inches and there was no "Oversize charge". On my return, the Airtran employees in Atlanta (every single one) was rude, apathetic and completely unaccomodating.

The airtran employee "robot" at baggage check measured my bag (which was smaller this time with no presents to return) and told me it was over and i had to pay $40. I knew she was lying and told her I wasn't going to pay because my bag wasn't over the required size 61". She told me I'd have to wait to talk to her manager. I waited for 5 minutes and couldn't wait any longer as I was already late. I paid the $40.

On picking up my bag, I complained to Airtran in Phoenix and had them measure my bag... Once again at 59 inches. They said there was nothing I could do except contact customer service once I returned home.

I contacted Lori Hill with customer service at Airtran in Atlanta who was very unhelpful. She corresponded via "cut and copy" responses and hadn't even read my full complaint. She has since stopped responding to my inquiries and refuses to let me talk to her supervisor. Very rude. I've since talked to others that have had this same thing happen. Airtran is EXTORTING customers at the airport with phony baggage measurements to make phony profits.

Company: AirTran
Country: USA

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