Start Mart/Pro Car Care Now
Start Mart / Pro Car Care Now Stripped bolt on alternator took 5 hours one day and 7 hours the next & still not fixed

First, I took my 99 Honda Accord in here one afternoon at 1pm to have the alternator replaced. They did not look at the car until 5pm. I was deciding whether or not to buy the alternator and put it in myself or take it to my mechanic (I work at an auto dealership) to have it done. I had it done here since it would only be a $15 difference and my mechanice couldn't schedule me in for 2 days. So, I get that done after waiting for 4 hours. Then the very next day, something is happening like it is going out again. I take it to this location at 10am. I am there until 6pm!!! ALSO, They kept trying to tell me it was the stupid battery the whole time, that I needed a new battery, but the battery is only 4 years old with a 7 year warranty. TURNS OUT, The guy who rebuilt MY OWN alternator mind out, not a NEW REBUILT one stripped the bolt and only god knows why the F*K it took until 6pm to fix. They told me I would have to leave my car there over night which was not an option as I only have one car. Pretty much they did not tell me they were using my old alternator and *jimmy rigged* the stripped peice. 13 hours later and it is finished. So, let's see what happens after I get this home. Hopefully no more communications or problems with this stupid rude unprofessional company again. Otherwise I am going in there and demanding my money back and will buy a new alternator and have it done at my works mechanic. Turns out I have learned a very valuable lesson! Read consumer complaints before going anywhere!

Company: Start Mart/Pro Car Care Now
Country: USA
State: Oregon
City: Portland
Address: 12436 SE Stark
Phone: 5035460607

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