Sears Tire & Auto Center
Oil Change Became $500 Axle Repair Never Authorized, Keys Withheld

Sears / auto service / Falls Church, Virginia

I have had the bad experience of going for an oil change and having to pay more than $500.00 at check out. They "did repairs" I did not ask for. They said the changed the axle and they could not show me the old one. I did not authorize that work to be done and when I complained the managers there, Jorge and Juan first held me hostage by saying they couldn't find my keys and later called security, once security was there I told them I was willing to leave that ripped off place, but I needed my car keys, it turned out Jorge had them in his pocket.

I had to pay for a job I never asked and I know I did not need.

Another family member had gone through the same experience but I didn't know until later. They ripped her off with more than $1,000.00, same people plus a guy named Danny.

People please stop going to Sears for oil change & or car repairs, especially in Falls Church, VA. They will not only ruin your car, your finances, but also your health.

At the time of this incident, I tried to contact the store's general manager but they said he wasn't available. I wrote to him, went back the next day and he wouldn't allow me to talk to him. I filed a claim online and I never got any answer.

Why didn't I file a judicial complaint? Because those things take time and money and I had already been ripped off!!!

Beware of Sears auto service at Falls Church!!!

Follow this link for more unlucky customers!!!

http://www.consumeraffairs.com/automotive/sears_auto_centers.htm

Company: Sears Tire & Auto Center
Country: USA
State: Virginia
City: Falls Church
Address: 6211 Leesburg Pike
Phone: 8005494505

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