FedEx
Package Held in Bin 5 Miles Away, Pickup Request Refused

I had an important package that was due for delivery on a Tuesday. Some pressing issues came up that kept me away from the house that day. On Monday (the day before the official delivery date), I found out that my important package was sitting in a FedEx bin 5 miles from my house. I talked with four different FedEx people about my willingness to drive to the FedEx facility and personally pick up this package. I got nothing but lies, runaround, bureaucratese, shoo-shoo and arrogance. The facility's manager even told me that he would rather follow policy than lose a customer.

Every time I asked to speak with someone who could, should or would help me with this problem, I faced a brick wall. No one would return my phone calls.

I have done a lot of business with FedEx, but I will not use it anymore.

Company: FedEx
Country: USA
Site: fedex.com

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