Toyota Financial Services
Tried to aggressively extort extra payment even though the account was up to date. Also tried to open an electronic withdrawal account without authorization

In 2006 I leased a car from Toyota. My payment was $315 a month. Toyota financial services mixed up my account with someone else's account and neglected to send me an invoice for November and December.in Janruary I received a phone call from TFS that I owed them $930. After checking their records, it was determined that I owed them for Nov. And Dec. And they admitted to making a mistake. I sent two checks promptly in Jan. For a total of $630. I rec. A statement for Feb. Saying I owed $1590.75 (this statement is on file). This was followed by a phone call a few days later and I was told that I actually owed $945. Meantime I was also informed by a the TFS rep that an electronic withdrawal account towards my checking account was opened. This was done without my authorization. I immediately cancelled. I rec. A cancellation confirmation letter a few days later. I rec. Another phone call a few days later and the TFS rep wanted to know when I was going to send the payment of $661.50 that I owed them. I tried to explain that I did not owe TFS anything and my account was up to date. The rep. Demanded copies of my Bank statement to prove that payment was made. I was by this time ready to burst a blood vessel. These people were relentless with the constant phone calls. I was even threatened that my car will be repossed. I finally called Toyota Customer Service and was also told that I owed $631.50. According to my Bank statements, all payments were rec. And cashed by TFS. The Customer Rep.informed me that my account will be reviewed and she will call me back. This was on March 15. I am still waiting for the verdict.

Company: Toyota Financial Services
Country: USA
State: Iowa
City: CEDAR RAPIDS
Address: P.O BOX 9490
Phone: 8008748822

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