Capital One Auto Finance
Auto Loan Paperwork Lost Twice, Extra Fees Paid

My boyfriend got his car financed with Capital One about a year ago and its been nothing but hell! First of all he had bad credit because of a Capital One card his parents got out in his name and never paid. So imagine our surprise when we learned Capital One, the car place, was willing to finance him.

Well we thought it was a good idea since they promised low payments and we went along with the process. Well when it was time for our first payment the bill never came, so we go back to the car lot and find out Capital One lost our information. BUT we could pay 150 dollars to get the paperwork going again and get it refinanced for a lower price.

We did it and all seemed well. Till it happened again! We ended up paying about 350 dollars for the same pathetic reason! Now they haven't sent my car payment bill for this month and I have no way in getting in contact with them. The stupid number they gave me is just a damn recording and I can't find a way to speak to a real person!!!

Well now were getting offers from Capital One (the credit card people) to help "fix" that delinquent credit card his parents used in his name. They don't take it off the credit report even though it was reported as a fraud account. I feel like we have no choice but to pay, since were in the process of buying a house.

The original card had only a 200 credit limit and was over the limit 50 dollars. Now the bill is a whopping 1,100 dollars even though the account was closed many years ago. Any body have any suggestions on what to do!!!

Melissa
San Antonio, Texas

Company: Capital One Auto Finance
Country: USA
State: California
City: Long Beach
Address: PO Box 93016

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