Volvo Cars
Of North America, Volvo the reputed safety leader refuses to warrant a defective driver side seat belt on a 2002 S80 that will not recoil

I have a defective seat belt and Volvo - the reputed leader in safety refuses to warrant this 2002 S80 model.

From: customercare@volvocars.com [mailto: customercare@volvocars.com]
Thank you for contacting Volvo Cars of North America.

We apologize for the difficulty you have experienced with the seat belt for your 2002 S80 sedan
(VIN #). Volvo puts great effort into designing and manufacturing a quality vehicle that will be as safe and durable as current engineering technology will allow. While it would be ideal for any vehicle to remain repair free, it is possible that some vehicles will require
corrections over time.

It is not possible for us to offer an explanation as to why you have experienced a problem with the seat belt.

We have given careful consideration to your situation. As much as we desire to resolve each of our
customers' requests to their satisfaction, it is not always possible to meet every expectation. We regret to inform you that Volvo is not in a position to offer cost assistance for this repair as your S80 falls outside our normal goodwill parameters.

Volvo appreciates the time you have taken to advise us of your concerns. We understand that your experience is not to your expectation and apologize for any inconvenience.

Sincerely,

Bill
Volvo Cars of North America

Company: Volvo Cars
Country: USA
State: New Jersey
City: Rockleigh
Site: volvocars.com

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