Volvo Cars of North America
I bought a volvo xc90 in 3/11. Carfax said transmission was replaced 5/09. Transmission went out yesterday, called them to replace it and they said they could not because warranty is out. Volvo kno

I bought my Volvo XC90 in 3/11. Before i purchased the vehicle I requested the car fax. I noted that it stated that the transmission was replace in 5/09 by a volvo dealer. I felt secure knowing the history of the car. I was hit by a drunk driver and he totaled my car, after the accident I needed a car that made me feel safe. That was important I was afraid to drive after the accident. Also 2 weeks before my accident my daughter-in-law was killed in a car accident and left me with my 3 grand children. The purchase of this car was to assist me with safely transporting my grand children to their different events, I like the fact that it had a 3rd set of seats for the little ones. But I was very sad when the transmission light came on and the car started weaving, after researching on the internet I found out that what happen to me was not unusual, that many many people have been complaining about the same thing. Volvo xc90s from 2005 have a increase incident of transmission failures. I called volvo of North America and they told me to call, a dealership near me. I did and the (Steve) manger of service at Superior Volvo in Missouri said that he would call the regional manager to see if they would do a goodwill repair/replacement since the transmission was just replaced 2 yrs ago. Steve (Mgr of service) called me back and said that they could not do a goodwill replacement at this time. I called Volvo of North America back and explained to them what the regional manager had said, that they would not replace the transmission at their expense. The lady at customer service for Volvo of North America said after contacting (Steve) the service manager that since the warranty is out they are not responsible. So I guess if I replace the transmission I should only expect for the transmission to last for 2 yrs. Why would I replace it if it is only going to last for 2 years or less. I worked hard to save for this car, I paid cash for this car, no financing nothing. I thought I was buying a car that me and my grandbabies would feel safe in. I have contacted the Federal Trade Commission and have a reference # if you need it and I have also contacted the consumer protection division of my state. I dont think it is fair to ask me to pay for a part that is defective and the company has always known about this problem. OMG where is the fairness someone told me to sell it to someone else and get my money back. I can't do that, I wouldn't be able to sleep at night.

Company: Volvo Cars of North America
Country: USA
State: New Jersey
City: Rockleigh
Address: 1 Volvo Dr. Rockleigh, NJ Rockleigh, NJ 07647
Phone: 18004581552
Site: onyoursi.de

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