Residential
Phone service

Dianne69
12-14-2007
2

To whom it may concern:

Cavalier has the worst phone service and customer service that I have ever encountered. The customer service reps. And the supervisors are the most arrogant and rude of any customer service representatives. Bills collectors have better manners and service that your representatives. On almost every occasion that I have spoken to a representative, I was spoken to rudely. The hold time it unshaded of, you have to wait to speak to a rep. On the average of 12 to 20 minutes, then you often get transferred to other reps and have to wait another 15 to 20 minutes for those reps to answer (and that's if they answer you question correctly). On day I got so frustrated with the hold time and rude reps. That I cried.

I have had an on going repair issue for at least a year. I have contacted repair and customer service too many times to count concerning this issue. I have been promised every time that my phone issue will be corrected, to date my phone service still has that issue.

I have even been treated as if I did something wrong when I have spoken to reps, about this ongoing phone issue.

Please be advised that Cavalier has a very nasty reputation for treating customers rudely. I know of persons that have changed their phone company from cavalier to another company as a result. When Cavalier calls to offer them perks to come back they refuse because the service is so horrible.

On a scale of 1-10 I rate Cavalier phone service and customer service a 1, and that is too high.

I know that this email will probably mean nothing too you because you don't care about your customers and the actions of your reps, supervisors, repair technicians speaks volumes. One day you will learn to respect your customer when they start leaving by the droves and your profit begins to plummet. Until then I will spread the word to everyone that I know, If you want good phone service and if you want to be treated with respect, do not choose Cavalier phone company, because you will only get courteous service when you initially sign up, after that it goes Quickly down hill.

An unappreciated Cavalier custome