Cavalier
Problems with Cavalier Telephone

Telecommunications

Cavalier - www.cavtel.com

I ported my ATT number to Cavalier. Cavalier told me that since I was porting my number, I had to establish regular phone service and DSL and get a dial tone and service with them first. Then I would have to order Phonom VOIP. They waived the fees to make this easier.

So I tried to do so, and had nothing but problems and long waits on the phone trying to resolve them with CT's customer service (their reps have generally been helpful or neutral, with a few being downright nasty). To add insult to injury, when I finally received a dial tone with CT and called to do the final order on VOIP, then they told me it wasn't offered in my area (after they had originally verified that it was)!

I hope others are having a better experience with CT. I thought I had read all the fine print about fees and terms of service on their website. But I have also been stuck with enough fees to make my costs higher than they were with ATT. I think part of the problem is Cavalier is still in the process of updating their forms and webpages, policies and procedures, and training their staff after their merger.


Company: Cavalier
Country: USA
  <     >  

RELATED COMPLAINTS

Cavalier Telephone
False information, false promises, false everything

Cavalier Telephone And Internet
Ripoff, lied, sent me contract then wouldn't honor, been customer 4 8 yrs, wouldnt call back!

Cavalier Telephone Services
Money order rip-off

Cavalier Telephone
Unable to contact them

Cavalier Telephone
Unethical behavior bad contract with no way out!

Cavalier Telephone
Cavalier Telephone - a Paytech Company Still invoicing for services not rendered - will not stop Internet

Cavalier Telephone
Deceptive billing practices

Cavalier or Talk America
Telephone account

Cavalier Telephone
Billing and service issues

Residential
Phone service