Wal-Mart
Oil cap left off, engine locked, claim denied on disputed release

The thing that is bugging me is that I took my car to Wal-Mart to get an oil change and they left the oil cap off of my engine causing the engine to lock.

When they sent the claim to their risk management people they refuse to pay for the car claiming that they had a signed statement from me releasing them from any liability. This statement is completely false.

When you take your car to the tire and lube of Wal-Mart you authorize them to do the work by signing a hand held computer. After the work is complete they print a full sheet of paper that has information and clauses to which you never agreed. Then they take your signature from this computer and print it on the paper work. It gives the appearance that you agreed to things that you have never even seen. On the printed documents they even inform the customer that they have complete work that has not been done.

The Wal-Mart that I went to is Store #1248. The Address is 7525 Winchester Road, Memphis, TN 38125. The phone number is (901) 757-1442. The Lower Bay Technician was Bryant 8725. The Courtesy Technician is Alexander 8733, The Upper Bay Technician is Alexander 8733, and the Greeter was Terrell 8744.

Company: Wal-Mart
Country: USA
State: Tennessee
City: Memphis
Address: 7525 Winchester Road
Phone: 9017571442

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