Saturn
Poor service!

We've had nothing but problems with Saturn service. Call in to the dealer and you always get voicemail. The Service Department doesn't call to let you know your car is ready. Service hours are 7:30-4:30. If your car isn't done, they go home. Can't even get an answer regarding why your car isn't done. You're left without transportation. Had a transmission leak in our new ION. Service Department couldn't find it. Had to take the car back three times before they put ultraviolet dye in the trans fluid. Sure enough there was a hairline crack in the transmission. Took them a month to get us a new transmission. The car has also been back four times for a defective trim gasket. They fix it, a week later it pops out. They finally ordered a new gasket. Took six weeks to get it. The the dealership never called to let us know the part was in. Then they were too busy to install it. We had to wait two weeks for an appointment. Today was the final straw. We had the car in for an oil change and requested new wiper blades. Told them not to install them since they charged us $25.00 the last time.instead they charged us $20.00 PER BLADE! Not per pair... PER BLADE! The total was $40.00. When we complained we were told that was a discounted price. Saturn's list price is $30.00PER BLADE! $60.00 to replace your wiper blades. We've brought this to the attention of Saturn in the surveys they send us and don't get a response and no changes at our dealership. SATURN IS WORKING VERY HARD TO KEEP ANY CONSUMER COMPLAINTS QUIET! Be very careful before you buy a Saturn.

Company: Saturn
Country: USA

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