National Car Rental
Poor customer treatment

Before traveling to Ireland back in February through AutoEurope website I booked and paid (QSP 6141302) for a car rental for 6 days with National Car Rental. After clearing customs in Shannon Ireland on Sunday morning I went to the National Car Rental booth only to be told by the person behind the counter that they have no cars at the moment.instead I was given a business card and told to give it to Declan at the Hertz Car Rental booth and he would give me the same deal. I proceeded to Hertz but they would not honor the rate confirmed with National Car Rental and on the spot I had to work out the best deal that I could. I did go back to the person at the National Car Rental booth but they were not interested in helping at all.in fact they were obvious that I was annoying them. After negotiating with Hertz the rental charge was $82 more than what I had already paid when I booked with AutoEurope. When I returned from my trip I worked with my credit card company to get a refund from Hertz for the over charge of $82. This accomplishment took numerous letters over a 4 month period.in June I wrote to National Car Rental ("Wilson, Tara" Email User) because all the problems I had getting back what was overcharged was caused by National Car Rental. I told them at the very least they should acknowledge that point and apologize but they replied that my grievance was with Hertz. Again I wrote and explained that they can not take a prepayment for a car rental reservation, then not provide a car, send their customer to a competitor, have their customer negotiate with a new company, get overcharged, work to get the overcharge refunded and not be held responsible. They did not reply.in turn, I wrote to the Better Business Bureau (BBB) because I would not have expected to have been treated so badly by such a large well known company and I did not want anyone else to go through the same experience. About a week after writing to the BBB I received an email from National Car Rental saying that for all my trouble they are offering me a coupon for 2 days free car rental in the US or Canada to be used before the end of the year. Again I had to write to National Car Rental letting them know their offer had no value to me as the only place that I would be renting a car was Ireland in 2008. They replied that they would not send a coupon voucher for any country other than the US or Canada In closing, I would not have thought in my wildest dreams that working with a global rental company like National Car Rental would have been such a bad experience and that not one person at National Car Rental had the inclination on how to treat a paying customer. Your viewers should be aware that even though you pay National Car Rental in advance to reserve a car it does not mean that they will provide you with a car and certainly they will not treat you well. Service I must report is not at the top of their list.

Company: National Car Rental
Country: USA

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