Capital One Auto Finance
Repeated Calls to Family Members and Unanswered Letters

I have repeatedly sent information to Capital One Auto Finance showing that my car payments are not behind. They keep calling my daughter's cell phone from 8am until 9pm M-Sun. They have talked to my son about my account. There is no other name on the loan but mine. When I write to them they do not respond. They do not answer any questions or requests. But yet they love to harass. If you question then their customer service reps lie and act like you are bothering them. It is really frustrating. Now they are calling my parents' house telling them they can't help me unless I call them. Well if they would open their mail they might be surprised to find that they have two payments they have not posted.

Ever since Capital One bought my loan I have had nothing but trouble. They have charged me late fees from the start. Even though they admitted it was their fault and said they would fix the problem. They took 5 months to get my title. Then the CSR had the nerve to lie and say things like that was mailed out on this date at this time. When they hadn't even sent the title out yet.

Finally when I told them I would not make another payment until they got my title they sent it. Of course, then they started harassing me and saying I was late on my payment. Get it right. Check your mail and stop harassing me

Company: Capital One Auto Finance
Country: USA
State: Texas
City: Plano
Phone: 4692417000

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