Allstate
Claim Held Up After Other Driver Failed to Yield

In about the first week of April I was hit on the driver's side by a kid who failed to yield at the sign. Because it was a minor accident (no one was injured), the officer did not do a full police report, just an exchange of information. The number the kid provided was bogus, so we contacted his insurance company. His company in turn tried to contact him, but he did not answer the phone and did not accept the certified letters.

I gave a statement to Allstate (his company) and went back to the officer, who wrote a narrative saying that the other guy was at fault. As you can see, we are in May now, and my claim is still being held up. I have no vehicle because the adjuster gave us the estimate and told us to take it to any shop and have it fixed. We did, and now that it is time to take the car out, they will not pay. They keep saying they need to establish liability (contact their insurer).

So now we have filed a claim with our own insurance company, and meanwhile I still have no car. What really sucks is that I only had my car for about a week and a half before the accident. We have spoken to 5 different people who all say they are going to call back but do not, and though we request it all the time, we have not heard from a supervisor.

This company is by far one of the most underhanded companies. My company (State Farm) even says that if they could not get in contact with their insurer, they would just have to go with what they have. If they continue to hold me up, I will just have to write a letter, as someone has stated. But they should not be able to get away with this.

Company: Allstate
Country: USA
State: Florida
City: Lehigh Acres

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