JustDirectAutoParts
Strips down used part, fails to comply with agreement to resolve

The used parts company was referred through an on line locator service as a result of my inquiry. My car had some front end damage and needed a new bumper cover. They responded and we agreed upon a price. Renee, the owner took my information over the phone and assured me they were an honest operation.

The bumper cover arrived in a timely manner. However, they stripped off the chrome trim and tow hook covers. I contacted them, and a man named Frank replied said that he had told me that the trim did not come with the cover. This was obviously false as I had only spoken with Renee. He invited me to return the cover if I was unhappy with the deal.

Although the tow hook covers cost me over $120, and I straightened the chrome, we settled by agreeing to a $75 refund. I have the emails confiming this. After 4 months, Renee has not complied. I have telphoned them numerous times and they refuse to take my calls.

Company: JustDirectAutoParts
Country: USA
State: California
City: Lakewood
Address: 4427 Candlewood
Phone: 5625972630

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