Ford Motor Company
Ford just not give a care about their consumers!

On December 13th. I wrote to Ford's help page. I have a 1990 E-350 super duty van, I needed to know the proper gear ratio for my rear end as it needed to be replaced, and the usual tag was missing on the rear end so they (Ford) had to look it up for me. They wrote me back stating that my request was be sent to their "Archives" and they would let me know. I wrote back a week later, their response was it could take 4-6 weeks fo an answer. I wrote to them weekly and every time got the same message back. It has now been over 7 weeks, still the same response from them. They will not give me a phone number or e-mail to wage a complaint, they just keep writing 4-6 weeks. Meanwhile my van is still broke down. I wonder, does Ford just not give a care about their consumers OR Can they not afford a COMPUTER to put their "ARCHIVE" files in. People, if you read this. Do not waste your time asking for there help, buy a chevy!!!

Company: Ford Motor Company
Country: USA

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