Helmut And Vito's Auto Service
Dishonest drove car in towed it out! Misrepresentation

I drove my 98 volvo to Helmut and Vito's garage for a mechanical estimate. They specialize in repairing Volvo's so I figured I was at the right place. Two days later I got a call back for a quote. Helmut said that it would cost $490.00 to fix my Volvo. I said to them, that's it, just $490.00 to fix it? They replied and said, YES.

They said that it was a very common problem on the volvo's for the O'rings to go bad on the car, which deprives the lifters from getting proper oil to the top of the motor. I told them to go ahead and fix it.

Two days later they call me up and say that the motor is bad, and they are still going to charge me the $490.00 to install the O'rings. That didn't make any sense? I told them to put the oil pan back on so I can drive it out of there. They told me no, and to come and get the car, or pay $490.00 to put it back together.

They charged me 3 1/2 labor hours to take off the oil pan to only throw it in the back of the car. Had I known that the motor was bad, I would have never brought it to them.

They advertise that they are specialists in fixing many imports, such as Volvo's. If they were specialists, they would have known that it was a much more serious problem than installing an $18.00 O'ring kit.

Now I have to pay a fee to tow the car out of there because the motor is on the carpeting in the back. That is dishonet business practices, and sheer folly on their part.

Company: Helmut And Vito's Auto Service
Country: USA
State: Illinois
City: Downers Grove
Address: 1430 Ogden Ave
Phone: 6309631340

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