Rick Hendrick Chevrolet
Sell used trucks as new!

I bought a new Chevy Colorado LS extended cab back in December. After having it for 3 weeks and finally had time to look at the truck or to use the truck I could not get the tail gate to open. I called the dealership and they said to bring it in and I also told them my key punch outs were missing and my portfolio were also missing, and I still don't have my other key. I took the truck in and we play with the tail gate and inserted the new key and it opened and I thought it was fix. I try the tail gate later when I got home and it would not opened. I drove it to work and when I put on the brakes it started to shake more than usual. I called again and made an appointment with services and Kevin Reed said they would give me a rental on them, and I bought the extended warranty that covers my truck anyway. They had my truck for 3 days and replaced my passenger front rim and a control arm. There was a note on the paper work that said do not give paper work to owner. I asked the guy why and he did not know, and I asked can I see it anyway. I look at the paper work to see what they have done. The sales manager Kevin Reed said they would mail me the paper work and I still have not received them. After having the truck back in my possession I inspected the truck more and notice the truck had more damage. The underneath was scratched and dented in 2 places, and my fender was misaglin and the bolts was missing paint and were rusty. The back door on the drivers side bolt was coming out and my tail gate still wont open and my back bumper had a scuff mark on it. I was mad that I bought a used truck as new. Kevin Reed said the truck was sold before the guy had it for a week and his finance fell through and they got the truck back. When I bought the truck they never mention this was a repo. They took pictures and they could not believe all this damage. They said they would replace my truck with a new one. I waited for a week and called them and they said they was having a hard time finding one like my. After another week or two I still had to call and they had no luck and offer me a Colorado with a different package (Z71). I at first told them I would come down and look at them, but I really like the truck I had (Sport lower). I finally just wanted this over with and they said to come in and pick out a truck, a Colorado or a Silverado if you don't like the Colorados they had. I went there and John Stage picked out the truck and I agree with it a Colorado Z71 crew cab. When we started doing the paper work they were trading in my truck and not giving me anything back what I paid down on. They were charging me full MSRP for the truck minus $ so I said I'm sick of this and said no. The sales manager came over and said that was the deal, I got a little loud and said I would try and get the military to ban the dealership from selling to us and John Stage got mad and said he worked Military Intelligence for 9 years and wanted my Chiefs number. I laugh at him and said so. Kevin Reed asked me to leave and he was holding back John and he asked me again, so I look at my 6 year old son and asked him if he had everything. We left and came home and called the BBB on GM and on the dealership. They called my Wing Commander and said I was screaming and cussing at them and which I don't even cuss. I talked to my commander and explain to them what happen and what I have been going through and said I getting a lawyer and had contacted the BBB and I will try to sue them for slander and trying to harm my military career. He said to keep him inform and don't go there with out somebody with you. I called a number my Commander gave me from Rick Hendricks Mr. Wattenly and he was no help at all. General Motors called me and said they said I wanted a Silverado instead. I have never said that or even want one. How can they sell used trucks as new? I also contacted the BBB out of Columbia SC, and they said it was out of there control and gave me your address.

Company: Rick Hendrick Chevrolet
Country: USA

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