Orlando Auto Brokers
Ripoff Unlawful repossession will not accept pay-off threatening customer service

My husband purchased a vehicle from this company 90 days same as cash. The first couple of times they debited our account without notifying me first, days before our due date, we contacted them and expressed how inconvenient this was for us. We requested a timeline of debits and specific amounts, instead of "every two weeks" (on the contract) you will "make a payment." We never received this.

Mid-September they debited our account again, over four different days. I contacted them, and the gentleman agreed to replace the funds and send me an itemization so we could straighten everything out. Two days passed and nothing. I contacted our bank and was told to cancel the debit card and dispute the last charges that had occurred over the four days. The company would then be asked for receipts and the bank would determine whether fraud had occurred. The dispute would be finalized in 30 days. Until then, the Orlando Auto Brokers would continue to have been paid.

The end of September, as OAB could not debit via the card information they had, the owner ALI (would never give last name), contacted me and wanted to know how I was going to handle payment. He also said I owed for the mid-September payment, as I had disputed the charge. I let him know that the bank was investigating that, he was paid for that and as soon as he would fax to me the amounts owed on specific days, I would submit payment. He said no problem. Then, nothing.

After three days, I worried. I called and spoke to MIKE (He also would not give his last name), who let me know to fax over my credit card authorization for the end of September payment. I checked with my bank. I was told that if I gave them authorization for this payment only, I would be protected against possible furture unauthorized charges. I faxed over my credit card authorization.

Four days later, after many calls on my behalf to the company inquiring why I had not received a fax of any itemization, our car was repossessed.

I have called many times. The owner will not talk to us. No one ever returns our phone calls. The amount they informed us of in a letter did not include the mid or end of September payment. I faxed proof from my bank of these payments. The bank called them and faxed the same. Still, I get nothing. I have let OAB know many times that all I want is a fair accounting of the amount owed, so that I can go to the bank, withdraw a cashier's check and own the car outright. Still nothing.

I have contacted an attorney, but it is evident that the best thing that will come out of this is that I will lose the car, I will lose all of our belongings in the car (cell phone, GPS system, XM radio), and we will eventually (hopefully) be paid back for our loss and time.

The individuals, MIKE, ALI, MAJID, FAYED and DAVE, who work there are miserable. They are completely unwilling to help, combative and once, downright threatening. They repeatedly let us know that they are a Corporation and are therefore untouchable. And the logical part of me knows that if I am successful in closing their business, they will go to another location and open an Auto Broker.

Please, do not use this business!

Company: Orlando Auto Brokers
Country: USA
State: Florida
City: Orlando
Address: 5300 S. Orange Blossom Trail
Phone: 4072404443

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