Carmax, Hillside, IL
Kings of false advertising

My mother recently lost her husband of 43 years and wanted to sell his car. She took it in to the shop for repairs and normal maintenence. She spent $600.

She decided to then take it to Carmax to sell it, because she thought that would be the easiest route. The Kelly Blue Book "trade-in value" was $1,200. The "private party value" was $1,985. She was unaware of these values and put her trust in Carmax. This car was in very good condition. They gave her $1,000 and then charged her a $160 "finders fee" (???).

So she ended up with $840 from Carmax. When you subtract the $600 of prep work, she ended up getting $240 for a car worth about $2,000. The problem is that Carmax has a radio ad playing now that states they don't give "trade-in value" to their customers!!! They give "top dollar". That's blatant false advertising!!!

When I confronted the store manager and purchasing manager, neither EVER asked me how I think the situation should be resolved or was willing to negotiate. Whatever happened to customer service? What they don't understand is that a few hundred dollars cost them the future business of three of my family members who have already dealt with them. What idiots!!!

Phil
Crystal Lake, Illinois

Company: Carmax, Hillside, IL
Country: USA
State: Illinois
City: Hillside
Address: 101 N. Wolf Rd
Phone: 70844952003000

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