Nationwide Insurance
Flood Claim Delays, Partial Reimbursement and Disputed Water Damage

In February We had a Flood like none other in Florida! It started raining till it flooded everything! At the time I had full coverage insurance with Nationwide. (Everybody knows about the insurance crisis in Florida!) Anyway. I quickly filed a flood claim. I had a perfectly well maintained new car prior to the flood!

The whole problem started when I called to file my claim!

I called the claim number and gave them all the details and blah blah that I need to give them... I was assured by the customer service that an Adjuster would be out promptly to assess the damage. A week went by, no show, no calls. By the way. I had no car to go to work and it was still sitting where it flooded. Full of mold and smelled!
Wait, it gets worse!

So I was persistent and kept calling. Finally the Insurance company said that they would notify the dealership/body shop to send a tow truck to pick it up (it wasn't running obviously) and take it to the dealer where it would be looked over and repaired. So I went to work. (most expensive cab ride ever!) I called the dealer they had no knowledge of this! So the dealership after hearing my ordeal was nice to send one.

The Adjuster finally called me. He said I would have a check in the mail within a weeks time. No check! Weeks went by. Then months...

Bottom line here is folks, that I waited 4 months to get my insurance check, I was persistent called everybody, everyday! Paid a rental car out of pocket (oh that's another story about them) $150.00 towing bill, close to 3,000.00 in out of pocket repair expenses and was only reimbursed for $450.00 of it! Oh yah I had a 500.00 deductible.

Oh I would like also to mention that the "adjuster" told the dealership to put the same moldy, non cleaned carpet back into my vehicle! Yah and I suppose he is a mechanic, and has xray vision. Cuz without even looking at the car said that the engine had no water damage. The service department had to call me and tell me that they found salt water in my carburetor! That the whole assessment was bogus!

There is much more to this than space to write here. So If you want more details I'll gladly give the whole speal. By the way I was told by an auto-tech that repairs flood vehicles for Nationwide... What I heard shocked and enraged me!

So don't go Nationwide!

Company: Nationwide Insurance
Country: USA
State: Florida
City: St. Petersburg

  <     >