Thunderbolt Transmission
Ripoff, Desceptive, price gouging & misleading

My name is Joe. I took my car to Thunderbolt Transmission. My wife called before hand & talked to Larry @ 6847 Harrisburg, Houston, TX 77011 (713) 923-8888.

I took my car up to them on the 1st of May and was told it would be a little over $1000.00 and would take 3-5 days. So I rented a car for the week and left it with them. I called them on the 5th and they hadn't even looked at my car. So I had to rent a car for another week. I called them on the 9th and Larry still didn't have an answer for me. I asked him what the progress was and he got an attitude saying that wasn't his job to give me updates on progress.

Finally I got my car on the 16th of May and the bill was $2500 on top of the $500 bill for my rental. Larry didn't offer me any apologizes of any kind. As a matter of fact he was rather rude with both my wife her father and myself. Rolling his eyes when I walked in grumbling when I called him and just being inhospitable to all ends.
I am happy with there work so far but I feel that a company like theirs with the baking of Houston Business Assoc & BBB should have a much better grasp with customer service. I am 28 years old and have been around cars all my life. I have never been treated like such a child or unintelligent person in all my life, not even when I was a teenager.

Again I have no problem with the work the mechanics did. My problem is with the person they put in charge of dealing with all Transmission Repairs, Larry. I feel I am owed at the least an apology for rudeness not to mention the extra money I could have saved if I would have known I was going to need a rental for 3 weeks instead of 1.

Company: Thunderbolt Transmission
Country: USA
State: Texas
City: Houston
Address: 6847 Harrisburg
Phone: 7139238888

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