Mullinax Ford
Ripoff several prices for same vehicle, dishonest when caught

My husband and I recently went in to Mullinex Ford of North Canton to look at minivans. We test drove and liked a Ford Windstar.

The price clearly marked on the windshield said $10,800. Upon saying we'd like to talk pricing the salesman said that to cut down on negotiating they would drop the price a immediate $1000. For a used car, a $1000 discount wasn't to bad so we took it. They also agreed to fix a rust spot on the passenger back door, but only after they tried to get us to pay half. They wanted us to pay them $150 to fix a spot that should have been dealt with prior to putting it on the lot. Did all the paperwork and took our new van home for just about $9800.

When we got home I happened to pick up a new copy of the Auto Mart. Was flipping through and came upon Mullinax's pages, and our van was LISTED at $9800. NOT $10,800 as posted on the windshield. So when we were told they were "dropping the price to skip the negotiations" it was really the actual price the van was supposed to be.

We called immediatly and went back in the following business day. Spoke to the used car manager and was told that we "misunderstood, they were in no way in the wrong". Whatever, they dropped the price $500 and we re-did the paper work. We told the manager that if we had known the actual price we would have negotiated and that everyone knows you NEVER pay the asking price for a used vehicle... You haggle. He looked us in the face and said "there is NO chance I would have gone lower anyway" We were given a HUGE speel about how they value thier reputation and all that crap. We made our appt for the fixing of the rust spot and went home.

Later that night I got curious to see if this dealership had a website. I looked it up and sure enough it did. And guess what I found? OUR VAN LISTED FOR $9381!!! Remember now it was $10,800 on the windshield, $9800 in the Auto Mart and now $9381 on the website. It was NOT listed as a website special only listed under preowned inventory. What happened to "there is NO way I would have gone any lower"??? So if your keeping count thats 3, count them 3 different prices for the same vehicle. What kind of business are they running? I know, one where if you walk in off the street, they will LIE LIE LIE to get you to pay the highest price they can. Doesn't matter what the vehicle is listed at in PRINT or ONLINE. And when caught they will point the finger everywhere but where it should be pointing. Back at them. Apparently they don't think people will catch that. So if your wanting to buy a vehicle from them you better check the Auto Mart, Online, The paper, your next door neighbor... Everywhere.

For credibility I am in posession of the Auto Mart, and I also saved the screen to my computer from the online site. I also have all paperwork.

We are supposed to get the spot fixed soon, and Im scared. Im betting something else goes REALLY wrong... If everything thats happened up till now is a indicator.

Company: Mullinax Ford
Country: USA
State: Ohio
City: North Canton
Address: 5900 Whipple Ave

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