Cottman Transmission
Slow Service with Destruction to Property

I had to have the seals on my Transmission replaced. I took my car to Cottman Transmission in Starkville, MS. The reason that I took it there was because they told me that they could do the job in 2-3 days. They had my car a WEEK. My husband and I would call to check on the status of my car and we would get different stories. When I confronted them with this their excuse was that the Owner had been sick and there was a car that looked like mine and they got them confused. My thinking is that MAYBE they should make sure they are getting the status on the RIGHT car before they tell the customer something.

When I finally got my car back a WEEK later, there was grease EVERYWHERE, even on the ceiling. Finger prints on the visors, grease covering all the floors on BOTH sides, grease on the steering wheel, grease on the doors and seats. They even left a dirty, greasy coffee cup in the car. They offered to have it cleaned, which meant that I would be without my car for yet ANOTHER DAY. After they had it cleaned and we got it back, most of the grease was gone, but the floor still had grease stains and so did the ceiling. The Manager just shrugged and said, "What do you want us to do? We had it professionaly cleaned."

I will tell you what I want, I want my car to come back to me in the same condition that it was when I brought it to you. No grease. Why the hell was there grease on the CEILING and on BOTH SIDES for that matter? Why do they have to be in my car THAT much when they are working on the TRANSMISSION.

When they drove me back to work, they brought me in another customers car. So I can only imagine what they were using mine for during the week that they had it.

Kimberly
Columbus, Nebraska

Company: Cottman Transmission
Country: USA
State: Mississippi
City: Starkville
Address: 310 Industrial Park Rd
Phone: 6623247797

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