Pep Boys
Ripoff, lack of any experience what so ever cost me $200.00

I stop by your location on 211 NW 82nd Ave Flagler, Miami Fl. 33126. On June 155 for a oil change. My car a 1995 BMW 318 IS was working fine but the battery run out of juice and the customer service agent told me I need a new battery.

The mechanics at this location didn't;t have any knowledge and lack of experience what so ever with BMW for example how to raise the car with the jack where was the battery etc. Issues I told them how to handle it. I paid for a premium oil change and a battery for a total of $151.00. They check the energy in the car and that was it. After 1 1/2 hours of waiting the car was ready 2 hours later I was stranded in the middle of the highway. My alternator was damage Item I told them to check.

Now I am have with your bill, towing company $125.00 a new alternator $325.00. And rental car for $75.00 I will like to pick up my old battery that is in perfect condition and return the new battery I purchase for 89.99 Tax from your location, my towing and rent a car expenses return.

Service work order No. 1216071
Manager: Antony T. Lopez-baena
Date 07/15/05
Store: 0167

Thank you for the attention on this matter.

Company: Pep Boys
Country: USA
State: Florida
City: Miami
Address: 210 NW 82nd Ave
Phone: 3052646355

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