Carmax
Certified Quality Inspection False Advertisement Ripoff

I recently purchased a certified vehicle from carmax
or so I thought. I have had this vehicle for 3 months
now and have had to replace the clutch. I also took
this certified vehicle into a merchants tire and auto
store to get the car aligned the steering wheel was
cock eyed a little bit.

Well the technician came back to me and told me that the caster (fore and aft position of the strut) was off by approximately 2.1 degrees well this is not adjustable from the factory which means it was in a wreck or hard impact of some sort. Well suspension and steering alignment is one of two sections that should have caught this problem. The vehicle inspection process claims to check misaligned suspension (why this applies in a minute) and alignment in the steering system.

Well after contacting the store and talking with the operations manager I was told that the alignment was cancelled for some reason on this vehicle. Well now I'm wondering why it was cancelled the vehicle had 4 new tires on it and wasn't aligned? They had this vehicle on their carlot for 2 months before I fell into this trap, I mean bought this vehicle.

After taking it to get it aligned they then contacted me and stated they would like to look over the vehicle themselves. Well after a quick diagnosis of less than two hours. They called me back to tell me this car had a bent control arm. I noted that there are two blue alignment marks on top of the strut before I let them have the vehicle an obvious sign someone tried to solve this problem once atleast.

Well after telling me this I told them I do not want this vehicle for the reason being they have at their descression in fixing a vehicle to use whatever parts they want new or used with no warranty or garuntee what so ever. I told them I will never have confidence in this vehicle again and I wanted my money back cause this was an obvious coverup and a known pre condition. I was then told they would not refund my money but they would be happy to appraise this vehicle for me. Meaning they will buy it back 3 months after me buying it for some incredibly low amount.

I just feel that the American consumer that doesn't have a full week to research problems with their vehicles when they show up would never think twice about something like this being done to them. I just do not want this to happen to the next person; make sure your car even though it says certified that it was actually done at all or in part.

Company: Carmax
Country: USA
State: North Carolina
City: Greensboro
Address: 3412 West Wendover Avenue
Phone: 3362920303

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