Wells Fargo Auto Finance
Lease Return Disputed With Unexplained Damage Bill and Five-Month Runaround
- 04-22-2005
- 8
I leased my very first vehicle and was given Wells Fargo Auto Finance to handle my lease. I was a good on-time paying customer for 5 years.
When I was ready to turn in the car, I called them at least 10 times to make sure I understood all that was involved so as to avoid any hassles.
From the SECOND I turned the car in, they began harassing me. I see now that they want you to buy the car and if you don't they make it very difficult.
The salesman at the car dealership where I bought my new car even said they are harassing you and I don't know why!
They said if I turned the car in at a dealership I would have to pay a transportation fee, and that is ALL they said!
The dealership was paying the last 2 payments AND they were getting the car back 3 months early. They created such a hassle the car dealership was upset. They THEN did not pick up the car for over a month or inspect it. So they send a bill claiming all this damage, WITHOUT explaining WHAT the damage is. They just send a bill with NO explanation!
Since I turned in a perfect car, and two different salesmen at two different dealerships made mention several times of how perfect the car was, I disputed their claim and asked for proof.
Well, that led me on an almost 5 month tour of hell with Wells Fargo Auto Finance! I was lied to, yelled at, threatened with credit reports AND lawsuits and it was UNREAL!
I have never dealt with such a mean bunch of incompetent liars, each of whom would tell me different things. I was also barred from speaking with the manager. And... Only offered a crummy xerox of just a windshield as supposed proof! And that took 2 or 3 months to get.
Since it was my first lease I don't know if all lease companies act this way. But I will NEVER lease again and I will never deal with Wells Fargo bank in ANY capacity!
This type of treatment of customers should be illegal!
Company: Wells Fargo Auto Finance
Country: USA
State: California
City: Walnut Creek
Address: E-Commerce Division, P.O. Box 9362
Phone: 8779322886