Heritage Warranty
EXTENDED WARRANTY SCAM, Gerhard's Autohaus Inc-Gerhard Noll, Rip-off

In November I purchased a 1997 S500 Mercedes at that time I was sold two extended warranty with Heritage Warranty at Heritage Warranty - 1550 South 70th St. Lincoln, Nebraska 68506

In October the transmission was beginning to slip and per the Heritage Warranty contract I took it to a licence repair shop at by Atlanta Classic Cars a authorized Mercedes repair shop.

I then informed Heritage Warranty via Mr. Paul Marish - Heritage Claims Manager the cost was too much for repair and I would have to take it to another shop.

The policy only states it must be a license facility it dose NOT state a dollar amount limitation for repairs. However I did comply with Mr. Marish request and took it to another a license repair shop, Geraud Autohaus Inc. Repair.

At that time they gave an estimate and Mr. Paul Marish gave his approval to start repair on the transmission. Once the transmission was installed Gerhard's Autohaus Inc employee was test-driving it and blew the engine. Now we are in conflict as to who is responsible for the replacement of the engine.

Mr. Marish states he sent out an individual contractor on their behalf to review the problem and that it was due to neglect of the engine oil changes. I did have to call Heritage and request a copy of the document before it was provided. I have documents from the dealership that sold it to me showing the maintenance of the car. At no time until the transmission began to slip did I have any problem with the vehicle.

I sent a letter Airborne on 1/24/02 to Rod Berry - President of Heritage Warranty, requesting his assistance in resolving this issue without going to court as this appears to be is false advertising
And they are not honoring the advertising in the warranty document. To date I have not received ANY communication from them. It appears as if they do not care about customers.

Atlantic Classic Cars and Amazing Auto Sales are both in agreement that this is not a case of neglect on my part however it is a error on the part of the repair shop and their installation of the the transmission. Amazing Cars where the cars were purchased also has the maintenance records for this vehicle. I resent the implication this is neglect and that Heritage has made that statement to the repair shop. This is a high-end Mercedes that was NOT neglected.

1. This would not occur if my vehicle could have been repaired at a license Mercedes dealer versus cutting cost at another repair shop.
2. The original quote for the transmission was $3215.00 and it was NOT repaired. However Heritage did pay some monies to Gerhards Autohause Inc
3. The contract does not stipulate any maintenance requirements to maintain the warranty. It only states a license repair shop.
4. There is also no notation on the warranty sold that there is a limitation on repair cost or reason for repair to be paid. This is false advertising
5. Due to the time to try and resolve this issue I am now be charged a additional $1625.00 for storage of this vehicle. Again this would not occurred if my vehicle could have been repaired at a license Mercedes

I have picked up my car from Gerhards on 12/31/01 in which I had to pay $2553.00 to have my vehicle released. It is also approximately $16,000 to have the engine replaced and installed.

When I went to retrieve it the motor was in one place in the garage and Mr. Geoff Gregory pointed out to varies place within the shop were all the parts was place in different areas of the garage and I had to retrieve them myself. One of their employees was sleeping in the back of my Mercedes.

The Owner of Gerhard's Autohaus Inc -Gerhard Noll, when approached on his property at 3807 Lawrenceville Hwy Tucker, Ga 30084 concerning the matter in which Mr. Geoff Gregory was in charge of the repair, he had no knowledge of the issue, and did not seem to be very concerned or willing to discuss the matter when detail were discussed with in on 12/31/01.

Mr. Geoff Gregory business card indicates he is a mere slick sale person, President of Detail Expert and Sales. Sales as in screw the consumer. Mr Gregory was the most unprofessional and Ignorant sale person I have ever had the displeasure of doing business with.

I am filing a complaint with the Attorney General in Nebraska and Georgia, Better Business Bureau and Governors Office of Consumer Affairs to warn consumers of this false advertising and corrupt business practices by Heritage Warranty and Gerhard's Autohaus Inc

I am surfing the web to notify everyone that sells Auto Warranty's I am sending him or her my personal situation with Heritage to warn ALL consumers of this rip off scam.

I will also continue to have their name advertised all over the Internet to warn consumers about Heritage Warranty and Gerhard's Autohause Inc.

Linda
loganville, georgia

Company: Heritage Warranty
Country: USA
State: Nebraska
City: Lincoln
Address: 1550 South 70th St
Phone: 4024897777

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