Pep Boys
Pep Boys Damages Diplomatic Vehicle!
- 10-15-2025
- 9
Beware of standard and advanced services at Pep Boys! We brought in a diplomatic vehicle for standard air conditioning service and left with a damaged vehicle, a failed fuel pump, a ragged running engine, and several thousand dollars in expenses!
When the vehicle was retrieved, it was decided to bring it to Herb Chambers Chevrolet of Danvers to be properly diagnosed and repaired by experts. Upon retrieval, the vehicle ran abnormally and failed completely at Herb Chambers Chevrolet of Danvers. Certified Chevrolet technicians discovered that Pep Boys had installed the fuel pump improperly—springs detached, dowels missing, unit unseated (see attached video link www.mkvwa16.com/p/tQO7b2.html)—causing system-wide damage to the vehicle.
It took Pep Boys more than a month to respond, only after the threat of legal action. Damages totaled $7,242.43, including parts, labor, and rental car expenses.
Strongly suggest you stay away from this franchise—they have inexperienced staff, poor-quality parts, limited installation knowledge, minimal quality control, and abysmal communication practices!
Company: Pep Boys
Country: USA
State: Massachusetts
City: Salem
ZIP: 01970
Address: 232 Highland Ave.
Phone: 9787443131
Site: www.pepboys.com