Tripp Trailers & Customs
Custom Tilt Golf Cart Trailer Failed and Refund Not Paid

Ordered a Golf Cart Trailer from Tripp Trailers & Customs in Kennewick, WA. Beware. The owner, Bill, comes off as a guy who will take care of you, but when something goes wrong, he's a different guy.

I ordered a custom tilt golf cart trailer for my new 4-seater golf cart. I shared all specifications with him, and he stated he's built these in the past and would have no issues. Although the build took longer than promised, I still purchased the trailer.

Took it home. The next day I tried to load my cart and found out it won't tilt when I drive up on it. Then when I back the cart off of it, the trailer drops early and slams under the cart. I was forced to drag the cart off. Then I tried to see how it handled with the cart on it. I drove about 1/4 mile from my house and the left wheel fell off, dragging the trailer along the asphalt.

I contacted Bill, and he swore up and down that this never happens and that he would build me a new trailer and make it right. He said he thought maybe it was a disgruntled employee messing with the lugs, because he lost 2 wheels while pulling his own trailer. Again, the trailer wasn't being built on time, so I asked for an ETA or a refund. He offered a full refund. Over the next week, he wouldn't pay, so I gave him a deadline. He responded by telling me I should file a claim with my insurance company.

He claims to be a man of his word but clearly is not, and doesn't back his product - just plays the blame game. I'd buy from a more reputable company. Trac Pac has been around a while, but he bought the company, he didn't start it, which means quality control may be slipping away from the Trac Pac name.

Company: Tripp Trailers & Customs
Country: USA
State: Washington
City: Kennewick
ZIP: 99338

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