Ford
$750 Excess Wear and Tear Charges on Lease Return Disputed

Extremely displeased with the handling of my Ford lease. I had been a truly loyal customer for over 20 years, with trucks and cars for my wife and me. I got hit with $750.00 in excess wear and tear charges. I accepted the coffee stain on the seat, balked at the supposed 5 inch gash on the roof, but I questioned the broken tail light (I had just had the truck inspected and passed by the state of NY) and lastly, I doubted a 15 inch gash on the plastic on the tailgate protector (after all, isn't that its purpose?). I'm not looking for a free ride on the excess wear and tear, but I question a couple of the issues. I was not present when the truck was inspected, nor was I given the opportunity to be present. I don't want to make it seem like sour grapes, but I got out of the lease early and into another vehicle through GMC with a better deal. I did not have any issues with the other 4 leases I had with Ford, so why now? I will be looking elsewhere when my wife's vehicle is due, and my recommendations of Ford to others will end. I believe Ford will lose a loyal (albeit evidently small) customer. Too bad.

Company: Ford
Country: USA

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