Firestone Complete Auto Care
Stay away... Amazingly horrible experience

Complete fraud! Do not go to this place! I tried it because I was unhappy with the local mechanics and I was completely wrong. I went for an oil change, sticker and had them check an issue with my right front brakes. Took them 5 hours before they even took the car out for a test drive on the brakes and 10 minutes later they decided I needed both calipers replaced, my steering column, battery etc... I had the entire frame and everything attached to it replaced by Toyota on a recall months earlier, NO WAY THEY COULD HAVE DIAGNOSED WHAT THEY DID. But it actually gets worse... I told them do the sticker and oil change and nothing else. When I got the car back it was shaking and rattling... Called them immediately and talked to the GM who acted completely clueless and tried to explain that during their diagnosis (sabotage) things may have gotten worse. Here is the worst part... When I dropped it off I actually got a legitimate mechanic who knew what was likely wrong, understood it was a minor adjustment and knew that he might actually get a new client with honest service... But once the fraud GM made up all these other issues and I called them on the BS this mechanic could not even look me in the eye when I came in. He knew they were complete frauds. Stay away... Really

Company: Firestone Complete Auto Care
Country: USA

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