Bloomex
Smart way of doing business - Bloomex flowers

I would like to thank everyone for sharing their experience with Bloomex. I wish I had found this website before I placed my order.
Here is my story:

I ordered a Serenity Wreath (LF100-85) for my father-in-law%u2019s funeral last Saturday August 11th, an order of $116.

The flowers we received did not look anything like the picture from the website of Bloomex, with really bad quality of old flowers. Thus, I took three pictures and sent to them to ask if there was any error when they processed my order.

Bloomex admitted that the local florist has made a mistake and offered a store credit of $. 70 for my order. I asked them why the store credit was only $. 70 since I paid $116. They explained that since an order was delivered, they have to charge me for it and the difference with the store credit resulted in $. 70.

I am really surprised how smart Bloomex is in the way they do their business. It means that when a customer orders flowers, they could just send whatever they want or whatever left from their trash, then set the value of the wrong and bad quality product for the same value of the right order and that how they made money.

Based on the Customer Protection Act if we receive goods we did not ask for, we do not have to pay for them. How come Bloomex charged me for a product I did not order?

As if we have not had enough of bad luck that our father passed away, Bloomex has jumped in and taken advantage of it to make their money.

Please share my experience so that other customers could avoid having Bloomex take advantage to make money on their grief.

Company: Bloomex
Country: USA

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