Captain D's Seafood
Bad food, bad service, bad advertisment - Shrimp basket?

Last Sat. 7/17, my mom & I went to lunch at Oneonta Captain D's. When we first got there, I waited to place our orders & the girl behind the counter was talking on the phone. She never looked up nor said anything so I stood there & waited for a full 5 minutes. When she got off of the phone she never greeted me or said one word except frowned & said "is it for here or to go"? I said "for here" & then she ask me what "I wanted". That's it nothing more nothing less. We had seen the new shrimp basket ad on tv & decided to try it. I guess this was our mistake because what is seen on tv is NEVER as it seems in person. The tiny pieces of "shrimp" (about 10) was served to us on a big black plate & rattled when they rolled around on the plate. It was advertised that it was a quarter of a pound of shrimp served in a basket. There was no where near 1/4 of a pound of shrimp & certainly NO basket. Oh well, we couldn't have eaten the basket anyway but we could have eaten more shrimp. We didn't get the gravy that was advertised with the "basket" so I went up & told the girl at the counter & she looked at me like I was a joke. Never said anything to me but turned around & hollered to the back she needed two gravies, then she said to me, I'll bring them out to you. So, I said ok & went back to the table. My mom & I waited & waited for the gravey & when we got it it was cold & a white wattery substance that had NO taste. Nothing as it appeared on tv. We also ordered some fried green tomatoes & they were overcooked & hard. We only got cole slaw with our meal & it was ok but I have to admit the hush puppies were delicious. Also, we were charge 4.99 each when on tv it was advertised as 3.99. I wrote Capt. D"s a complaint & all I got was a message saying that they had received my message & would respond back to me. It has been 4 days now & I have heard nothing. Needless to say, with bad service, bad food & bad advertising, I don't think mom & I will be visiting Captain D's anytime soon.
Thank you for your attention.
Mary J. Williams

Company: Captain D's Seafood
Country: USA

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