Texas Roadhouse
Undercooked Burger, Wife Fell Ill, Full Refund Refused

Staff refused to accept fault for undercooked food and, following my wife's recent sickness, refused a full refund.
DATE: 3/20
TIME: 6:36 PM
SERVER: RALI
ORDER: 108801
TABLE: 40

I feel that the sheer rudeness and poor quality of the food are a cause for alarm. Upon our arrival, the hostess did not take notice of our presence until I asked for assistance. Our waitress was less than friendly as she proceeded to take our order without offering us a drink or appetizers. My wife had ordered a cheeseburger. While eating, she noticed the center was a cold pink. After we brought this matter to the manager's attention, he gave us a partial refund and told her they always fix their burgers this way. My meal was nothing more than mediocre. This morning my wife fell ill at work, complaining of convulsions and running a fever. After I reported this matter to the restaurant, they refused to accept any fault and were extremely rude. I find the matter very coincidental. All I asked for was a full refund of my meal, and they refuse to step up to the plate and respect the customer. I feel their mottos are "Quantity over Quality" and "Customer No Service."

Company: Texas Roadhouse
Country: USA
State: South Carolina
City: Myrtle Beach
Address: 760 Coastal Grande Cir
Phone: 8438399944

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