MacDonalds
Ripoff Switching Suga

This might be petty to some but it's a serious problem for me. I'm diabetic. Plain and simple.

I had my 17 month old son in the car with me one day and I was exhausted because I had NO sleep. I went through the MacDonald's drive-thru and ordered him some pancakes with NO syrup, and me a LARGE cup of coffee (I know BAD...). I made sure to clarify that I wanted extra SPLENDA and even made her repeat it back to me since their screen did NOT work at that time. I pull up to the window. She doesn't seem to even notice me watching her. She goes to use the splenda and it's empty. She says something to somebody, shrugs her shoulders and I kid you not, she dumps about 1/4 of the REGULAR sugar into my cup. My jaw hit the floor. She opens the window and smiles. I tell her I can't drink that coffee and she asks me why. I told her what I saw and that if I drank that cup that I'd be in an ambulance to the hospital because I'm diabetic. She then starts to ring me up ANOTHER cup of coffee. So now I'm supposed to pay for ANOTHER cup because SHE goofed. I asked her what she was doing and she said she was ringing up another cup. I told her there was no way in He! I was paying for her mistake and asked to speak to her manager. The manager started to say the same thing... That is until I informed him of the situation. He turned beet red. Made me another cup of coffee, made her run to get more splenda and handed it to me. Apologies and all.

WATCH them when they prepare your food. ESPECIALLY if you're like me with food restrictions.

Company: MacDonalds
Country: USA
State: New Hampshire
City: Woodsville
Address: Central Street

  <     >